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The latest jape is that police answering may be outsourced to India.
Callers to police stations could soon be talking to someone in India as forces are now allowed to privatise their call centres.
Police across the country are privatising their call centres and backroom staff in a bid to cut costs.
The Government has been forced to relax the rules to allow forces to sign contracts with private companies, including foreign firms, as there is a massive cash shortage.
The Government has been forced to relax the rules to allow forces to sign contracts with private companies, including foreign firms, as there is a massive cash shortage.
This means that police will be able to use Indian call centres to deal with routine police inquiries.
Currently all civilian support staff are employed by individual police authorities.
Over the next year as many as 20,000 civilians will be transferred to private companies with some jobs likely to go overseas.
Unions have expressed concerns about the pan.
"We are against privatisation of services from the public sector," said Unison's Lisa Youlton.
"We have no information on how it would actually work, how it would be set up, whether staff would be transferred or seconded to the new company or whether there will be any job guarantees."
But police said the plan will deliver "tangible benefits" freeing up much needed resources to fight crime.
Paul Green, chairman of Avon and Somerset Police Federation said: “By joining this partnership we may be able to divert money back to the front line. We broadly welcome that.”
The computer giant IBM is likely to be the first private company to secure a deal.
It has already signed a landmark £400 million contract with local councils in Avon and Somerset, and is now bidding to take over IT and finance for the regional police force.
If it succeeds it will also take over the job of answering phone calls from the public in Avon and Somerset.
Also in the running for more than 200 contracts with UK police forces are British firms BT and Capita.
Currently all civilian support staff are employed by individual police authorities.
Over the next year as many as 20,000 civilians will be transferred to private companies with some jobs likely to go overseas.
Unions have expressed concerns about the pan.
"We are against privatisation of services from the public sector," said Unison's Lisa Youlton.
"We have no information on how it would actually work, how it would be set up, whether staff would be transferred or seconded to the new company or whether there will be any job guarantees."
But police said the plan will deliver "tangible benefits" freeing up much needed resources to fight crime.
Paul Green, chairman of Avon and Somerset Police Federation said: “By joining this partnership we may be able to divert money back to the front line. We broadly welcome that.”
The computer giant IBM is likely to be the first private company to secure a deal.
It has already signed a landmark £400 million contract with local councils in Avon and Somerset, and is now bidding to take over IT and finance for the regional police force.
If it succeeds it will also take over the job of answering phone calls from the public in Avon and Somerset.
Also in the running for more than 200 contracts with UK police forces are British firms BT and Capita.
The 999 service will not be affected by the changes.
**If its anything like the banks and other companies who have there out of hours call centres based in Mumbai or such like, this will result in long delays, staff who have English as a second language, more errors will occur and it is just a matter of time until some serious fuck up occurs.
If you are not happy with the piss poor service offered by poorly trained staff in Mumbai, then you can change your telecoms company or bank, if you are unhappy with the way your call has been dealt with by the new "outsourced" police answering service then there is not a lot you can do.
Tags: Outsourcing, Policing, India, Call Centres,
If you are not happy with the piss poor service offered by poorly trained staff in Mumbai, then you can change your telecoms company or bank, if you are unhappy with the way your call has been dealt with by the new "outsourced" police answering service then there is not a lot you can do.
Tags: Outsourcing, Policing, India, Call Centres,
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2 people have spoken:
I was feeling a bit depressed the other day, so I called the Samaritans.
I was put through to a ‘call centre’ in Afghanistan.
I explained that I was feeling suicidal.
They were very excited at this news and wanted to know if I could drive a truck or fly an aeroplane....
Like it. :-)
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