What the banks really think of us, its valued customers.

Found this on the BBC site::


Bank sorry for 'insult' cash card
A high street bank has said sorry to a customer after sending him a debit card containing the words "Dick Head".

NatWest said it had launched an inquiry after Chris Lancaster, 18, of Tiptree, Essex, received a cash card with the wording: "Mr C Lancaster Dick Head".

A NatWest spokesperson said on Wednesday: "We have apologised unreservedly to Mr Lancaster."

The spokesperson added: "This is completely unacceptable and we have launched an investigation."

All I can add to that is whoops, it appears that some operators thoughts were keyed onto the computer system....

The Solo card was a replacement for one Mr Lancaster had lost.

He said he saw the insulting words as he was about to hand over his new card to pay for goods in a supermarket and was so embarrassed he put the card back in his wallet.

As well as apologing, he said NatWest had promised to pay him compensation. As an ex employee of Lloyds Tsb(spit) I laughed long and hard at that. Accident my ass, someone at his local callcentre had it in for the poor chap.

check out this link: www.bohemian-conservative.blogspot.com/ some rather good articles on that.

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