Virgin Media are crap post 6

I had a complaint with Virgin Media before and would like to raise the following points:

1. Where is Oct/Nov months bills, no bills have been recieved?
2. Where is the promised credit as this is not shown on Sept. bill?
3. No reduction of line rental as promised by Richard Bourne is shown either on Sept bill- for the 7 days or so I was without cable and phone services?
4. What has happened to the "loyalty pack" which kept my bill at £30 per month, now informed I am paying £45 per month.
5. Despite paying the bills for Sept/Oct/Nov, even though I had nothing to compare it with - no copies of Oct/Nov as stated in point 1, I feel that I am still getting shoddy service from the "customer care" dept.
6. I have been told that bills for Oct/Nov have disappeared and although I have been e-mailed Sept bill I am wondering how I could accrue a charge of £111 for the two months and part of Sept, when I was due credits (see point 3 and 2)
7. Why was my direct debit stopped, the bank blame you chaps?
8. Why was no chaser for overdue amount sent out, maybe that vanished with the three bills?

http://www.myvirginmediahell.co.uk/index.html

Tags: Virgin Media
Complaints
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