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Do Virgin Media have a complaints dept? Does anyone work there? Can they handle complaints & get back to customers? Based on my lack of a reply and non returned calls I can say the answer is no.
Tonights e-mail to a certain Mr Richard Bourne, who despite calls to their inept and dozy "customer service" & e-mails to his good self- I thought the meaning of the phrase customer service was in fact to provide customer service? - still has not provided me with Oct./Nov. bills or resolved any of the other queries that I have brought up.
Sadly Mr Bourne has chosen to ignore/delete the mails and the number I have for Virgin Media complaints is an outgoing line only and doesn't accept incoming calls.
I shall update as and when they ever get back to me, although they might want to Google "Virgin Media are crap" whilst they are looking into things.
The elusive Mr Bourne can be contacted - well maybe - at richard.bourne@virginmedia.co.uk and a copy of my mail to him is below....
Dear Sir,
I contacted yourselves before re a complaint as in the non arrival of Sep/Oct and Nov bills, Sept bill has been e-mailed and i am still awaiting the other two along with a reply from your good self.
Regards
**Oh if anyone is thinking of joining them FORGET IT. They cut off phone lines with no notice, channels cut out, they promise you call backs and don't call back, they also promise you money off and fail to deliver on that, oh and (yes I know I am going on here) despite paying the outstanding monies - due to their cock up - I still have no copies of Oct/Nov bills.
Get SKY, at least you can watch Francis Wilson doing the weather on SKY One. They have one week, thats seven days to resolve or they can put their piss poor cable & internet service where the woodpecker puts the proverbial nuts.
Tags: Virgin Media
Complaints
Customer Services
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3 people have spoken:
Shortly after reading your latest episode in the Virgin Media saga I opened an advertisement from them in the post. Yes I too have the misfortune to be a subscriber. The ad says amongst other things: "...you'll be getting great service. That's because we've just been voted number one for our customer service for the 7th. year in a row..."
Could it be that all the others are even worse than Virgin? God help us all.
It used to be a lot better when it was NTL/Telewest, since the Virgin rebranding it has gone to hell in a hand basket.
Fidothedog - you are so right. We were one of Telewest's first broadband customers and never once felt like leaving. If there was an outage, it was usually put on their website or you could find out on a freephone status line. Their Technical Support was staffed by intelligent, knowledgeable people.
Virgin Media, otoh, must pay peanuts because they employ monkeys. Their staff just read from a script and don't listen. And you pay premium rates on an 090 number to listen to their rubbish advice.
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