From
TheosparkA very apt sign when one considers just how crap JD Wetherspoon pubs are managed.
Some faults with wetherspoons as I detailed
here.family friendly pubs - sounds brilliant in theory, familys can bring the we little ones out with them to the local, have a bite to eat and a drink with out having to leave their offspring behind. In reality it has filled the pub up with screaming brats - who stray outside of designated areas - and not a hope that some manager will dare tell the assorted Sharons and Tracys to control their offspring. Yes a lot of the parents do control their young ones but the small minority are not corrected and spoil this for the rest of us.
Upperty staff - now I have pulled many a pint myself in days gone by and done the usual thing of having a chat and a laugh with even the most annoying of customers, after all the pub was paying me a wage in order to do so. Yet it seems that some members of staff in the chain lack manners or even basic civility. The number of times I have had to call out to someone for service - even if no one else is awaiting being served - is beyond mention and to be greeted by a surly McWetherspoon oike giving it "Yeah wot?" is hardly cutting edge customer service.Creeping television - some of the chains pubs have had tv sets put in and most of the time they are there either off or with say BBC news on but the sound thankfully silent. But the creep has started and volume levels are rising.
And some more on the complaint - yep still awaiting an apology JD Wetherspoon. And the corporate fluff letter I recieved from them.
Mind you, they would rather that you did not know about their vermin infestation problemsand I am not talking about the sulky staff that they employ. Some more on rodent infestation at JD Wetherspoon
here and also
hereOh and if you fancy some South American bushmeat called "Zebu", then JD Wetherspoon is just the place to
go.
Tags: Camra
Real Ale
J D Wetherspoon
Newport Gwent
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From Theospark
10 people have spoken:
Hi, recently was in England and went to a Wetherspoons or two. The service and food was terrible and not just the once. The next time I am back in the country of my birth i will be giving them a wide berth. Agree with your post entirely. Jenny Sydney Australia
Cherrs Jenny.
They really are the McDonalds of the beer world, nice to see that I am not alone in my hatred of them and I find that a local pub can offer far better ales and service.
I work in a Wetherspoons, and trust me if the staff are unhappy I can tell you why. It's unfortunate that our misery gets passed on to the customers but when you put up with (cos you need a job) Non existent breaks, broken equipment that the company won't get fixed, ridiculous sales targets and management that are never there It's difficult to be pleasant. Mix that with the abuse from some customers who expect Gordon Ramsey food for a few quid, and the ones who are just out for a pint and a fight, and you got yourself a fabulous place to work in. As for Tim Martin, what an idiot.
wetherspoons isnt some small country pub, where you know all 50 of your customers, anyone who thinks wetherspoons staff are miserable should go and work there for a week or two. always busy, always short staffed and usally have about 5 thinks to do all at the same time. i love comments like when i worked in a pub i always chatted to my customers (lucky you we dont have time for that!)
most wetherspoons staff work hard and although might be seemingly rude are just trying to be as quick as possible. If you had people coming up to order food and did not have a clue as to what they actually want to eat, drink or where they are sitting. Also answers to questions such as single or double, with yes?? wtf?
and people who ask for something after serving them even when you already asked them if they wanted it and they said no. mix in stupid long hours with no breaks. people that work in spoons are the best,
Well said above! Some people expect the earth for a few quid. Its like Mcdonalds??? What a number one food chain and the most recognised and succesfull brand in the world!! what a compliment!!
hi there, nice to read some of the above and see what people think. im a manager for jdw and believe me it aint nice easy work. i have worked for the company for 3 years now and trust me things are getting worse. its not easy to be working 14 hr shifts on minimum wage, being treated like scum from customers and constatly shouted at with stupid childrens rules we cant enforce peoperly. always looking over your shoulder incase an area manager walks in and trust me dont matter how long or hard you've worked for the company they will have no problem in sacking you over the smallest things.
staff are the hardest to work with cause all they want is a few quid to go out with and have no care in the world, they always turn up late with no apology, ok im not saying there all the same but majority are. lack in staff and hours to use is ridiculous with most of the time ti being just 1 member of staff on with a manager. and then theres the recent cut baks on everything as the company is to thick to realise we were in the middle of a finacial crisis and set the profit targets so high. as for the 14million invested in more staff well let me tell you that over 700 pubs, that doesnt stretch very far with each money only recieving an extra 8 hrs week to spend. think iv written enough and get it off my chest, us jdw staff work our arse's off for the shit we have to deal with.
thanks
I too work at a wetherspoons, as a matter of fact it is a Lloyds bar and agree with some of the comments above. All you get is work work work, not time to stop, protocol that you have to go through such as single or double, anything else etc to be answered yes, it is a bit of a joke. I find it is nice to be nice and im always curteous whilst working, i saying please and thank you in return for most customers saying, vodka redbull, thats it!!! the cheeky mother fuc^kers! It might just be me, but when your taking approximately £2000 in one night in sales for a measely £40, we have a bit of a right to be fooked off. I left a good job to go back to uni and believe me, if it wasn't for finishing my degree, i wouldn't get out of bed for the money they pay.
I too work for a Wetherspoons and completely agree with the comments above. People come in and expect the earth for what is cheap food and beer. Recently over Christmas we were told we had to cut 80 hours over the Christmas week. How stupid is that? No wonder customers get peeved at not being served but can i say the best way to get served is not to shout for service (see comment above). When you're on minimum wage, no break (even though this gets deducted from you wage at the end of the week) having some pillock shouting to get served is not going to go down well. Yes you do have some numpties working at a Spoons but you also have a lot of hard working, put upon grafters who have to jump through ridiculous hoops (CQSMA any Spoons workers?) with minimum support from management. And if Tim Martin is reading this - stop with the Tell Tim crap. You never take up any suggestions from staff so why bother? Tool
I also work for wetherspoons and most of the time love my job and I m very cheery but seriously.. constant audits, area managers on your bak, tight budgets, short staffed.... You come to wetherspoons, pay 99p for beer and 2.99 for a meal... wat do u expect?? silver service??! giv us a break!
Rules of the Pub!!!
Rule One
Don't blame me when the bar is mobbed and I am the only one serving. Do you think I chose to work harder than I have to?!
Rule Two
If you buy the barmaid a drink, chances are you will get served quicker next time. If I remember your face because you made me smile and had a laugh, then consider your standing time short. If you were an asshole, anticipate having to stand a while!
Rule Three
Don't try your cheesy chat up lines, I hear them every night. Don't call me hen/darling/swwetheart etc I hate it. And no, you can't have my phone number!
Rule Four
I know the music is loud, but if you're going to insist on shouting in my face, please try to keep your saliva to yourself.
Rule Five
Don't argue with me when you are refused alcohol. We reserve the right to refuse service. I wont ever do it purely to be an asshole, the majority of the time it'll be because you can't stand, talk or open your eyes... Id say this is fair, wouldn't you?
Rule Six
Under no circumstances is it acceptable to wave your money in my face to get served. If I take the money from you, you wont get it back, I have done it before and the person didnt wave it again after that! You have been warned!
Rule Seven
My name is not oi, here or excuse me. Neither do I answer to abusive names or little waves or even clapping of the hands. That will just piss me off even more. If you read my name from my till display, fair enough, but don't shout it constantly after that.
Rule Eight
I am perfectly capable of doing my job. I constantly have my eyes where they should be and I am always aware who has been standing at the bar the longest, so shouting "im next" or "I've been here half an hour" or even trying to tell me whos to be served after you does not go down well. Pestering me gets you nowhere.
Rule Nine
I don't even get free drinks, so you've no chance!
Rule Ten
Last but certainly not least... manners cost nothing. We work long, unsociable hours for minimum wage. You're drunk, we aren't, don't forget that. So remember your please's and thank you's and you'll be sure to have a pleasant night. Foget them, and you'll stand until you remember!
i work at a JD wetherspoon and the one i am at is very friendly, full of regulars ( including families) is very clean, good service and the only time us staff get down or upset is when pathetic,nasty, miserable toffs come in like the writer of this original blog, who just seems to be a right miserable c**t and should get over his or her self.
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